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Recreation Clerk - Part-time

Please see Special Instructions for more details.

Internal candidates please note that in order to be considered based on your seniority, applications must be received by 4:00pm on July 16, 2024.

Positions that become vacant within the same classification may be filled as a result of this posting if the vacancy occurs within 30 days of closing.

Testing may be required. If no fully qualified candidates apply, those not fully qualified may be considered for a training opportunity. Training rates will apply.

Please attach copies of your education/membership(s) as “other documents”.

Position Details

Posting Information

Posting Number CK53345P
Position Title Recreation Clerk - Part-time
No. of Staff Required 1
Position Type PT
If Term position, enter length of Term in months N/A
Position Groups CUPE Civic
Division Active Living and Culture (DV164)
Department Community and Neighbourhood Services (DP167)
Branch Recreation Services (BR299)
Organizational Information

Purpose of your Position - Non Union
Classification Summary - Union
A Recreation Clerk provides professional customer service by registering participants, booking facilities and supporting departmental administrative needs.
Duties - Union
• Acts as the key point of contact with external customers.
• Responds to enquiries from the public, including web-based enquiries, regarding various programs, services and facilities; explains user fees/charges and various departmental policies/procedures; refers unusual/sensitive customer service issues and complaints to the Supervisor.
• Operates a multi-line computer phone system and uses a computerized registration system to receive and process payments for various program registrations, memberships, facility and equipment rentals, and other fees and charges.
• Provides refunds for cancelled programs in accordance with established policy; processes NSF cheques and contacts customer for payment; ensures money is safeguarded; balances payments/disbursements with receipts and computerized general ledger; completes daily cash balance and related control reports and revenue statistics.
• Creates, inputs, updates and maintains various paper and electronic records in support of department operations. (e.g. procedure and policy manuals, program statistics, records of inventories, fees/charges information and other operational data).
• Responds appropriately to a wide variety of public assistance, user control and building security issues (i.e. lost children and personal property, violations of facility regulations, etc.)
• Provides administrative and clerical assistance to internal staff in support of various programs; assembles agendas, updates information booklets and notices, photocopies and assembles newsletters, brochures, etc.
Results and Activities - Non union
Credentials - Union
• High school graduation or equivalent
• Experience

Knowledge - Non Union
Skills & Abilities - Non Union
Competencies
• Teamwork
• Service Excellence
• Flexibility
• Computer Literacy
• Bondable/Cash handling
Posting Text

Physical Demands
Special Instructions to Applicant
Internal candidates please note that in order to be considered based on your seniority, applications must be received by 4:00pm on July 16, 2024.

Positions that become vacant within the same classification may be filled as a result of this posting if the vacancy occurs within 30 days of closing.

Testing may be required. If no fully qualified candidates apply, those not fully qualified may be considered for a training opportunity. Training rates will apply.

Please attach copies of your education/membership(s) as “other documents”.
Additional Hiring Information
Pay Rate Starts at $29.46 per hour with 2 step progressions to $32.97 per hour plus 14% in lieu of vacation, statutory holidays and benefits
Posting Date 07/10/2024
Closing Date 07/23/2024
Days of Work Monday-Sunday
Standard Hours per Day 7
Hours of Work
Varied
Work Location PARKINSON RECREATION CENTRE
Specify Work Location

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Driver's Abstract
  2. References
  3. Other Document 1
  4. Other Document 2

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How many years of cashier/cash handling experience do you have?
    • None
    • Less than 1 year
    • 1 to 2 years
    • 2 to 4 years
    • More than 4 years
  2. * How many years of experience do you have in a customer service role?
    • None
    • Less than 1 year
    • 1 to 3 years
    • 3 to 5 years
    • More than 5 years
  3. * How many years of experience do you have providing administrative/clerical support?
    • 0 to 6 months
    • 6 months to 1 year
    • 1 to 2 years
    • 2 to 4 years
    • Over 4 years
  4. * What is your current typing speed less any errors?
    • 0 - 44 WPM
    • 45 - 54 WPM
    • 55 - 75 WPM
    • 76+ WPM
  5. * Do you have either a grade 12 diploma or GED certificate?
    • Yes
    • No
  6. * What level of proficiency do you have using the Microsoft Office Suite, including Word, Outlook, Excel and Power Point?
    • No experience
    • Basic
    • Intermediate
    • Advanced
    • Expert
  7. * This position may require a flexible schedule at times. Are you able to work a flexible schedule?
    • Yes
    • No
  8. * How many years experience do you have with recreation registration software?
    • Zero
    • Less than one year
    • Between one and two years
    • Greater than two years